Central Station Monitoring

Security professionals who care enough
to give you only the best response

SMS Security Systems could not have chosen a better, more reliable, monitoring and response service to serve your security needs.

From our carefully screened and highly trained professional people, to our state-of-the art technology and totally secure integrated systems, everything we do is focused on creating that instant, accurate response to the first sign of trouble.

Our phone switch, computer system, and power systems all employ critical reliability technology.  They are continuously monitored electronically so we are aware of any potential problems before they happen.

You are in the hands of world class professionals

Security begins with knowing you have the best

The instant your alarm goes off, our operators are alerted and swing into action.  The monitoring center computer systems immediately tell them whether it's a burglary, a fire, a medical or other emergency.  They pinpoint the location, identify your personal client passcode, and launch emergency instructions.

If standing orders call for it, the operator will place an immediate phone call to you for the password that verifies an emergency condition exists.  If our operators receive an incorrect passcode, or no answer at all, they dispatch emergency personnel immediately.  Then they'll phone someone on your emergency call list to notify them of the action taken.

Our immediate response to your needs depends squarely on our advanced technology and the professional skill and dedication of our people.  That's why no one becomes an RRM operator without extensive background investigation, personality profile evaluation, and drug testing.  Training begins with six weeks of demanding classroom sessions, utilizing mock simulations, phone calls, two-way voice demos, industry readings, and other advanced training techniques.  Then comes extensive on-the-job training under careful observation by training personnel.  Written tests and performance evaluations are daily occurrences.

But that's only the beginning.  On-going developmental training on a monthly basis continues as long as that person remains an RRM operator.  Supervisor conferences and informational meetings are also continuous.

At SMS Security Systems and Rapid Response Monitoring, world class excellence is the only standard we recognize.  That's why your security is always in the best possible hands.

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